Sunday, November 29, 2009
EcoQuest International New Warranty Policy Update
EcoQuest International Warrently Policy Update
A. Prior Warranty claims have been very expensive, too expensive in fact. So EcoQuest International will be making some changes, including giving customers the chance to repair and replace units at very attractive prices. However, effective 12/1/09, DBG will no longer honor the warranty claims of the "old company" (i.e. Products that were sold prior to 3/28/09). Again, EcoQuest has have some creative and fair solutions for customers as described in (c) below.
B. DBG will continue to honor the warranty claims of products sold on or after 3/28/09. However, there will likely be some changes to warranty coverage for products sold in 2010. Those changes will be announced sometime in the next few weeks.
C. Beginning 12/1/09, for products sold prior to 3/28/09 that are still under the "old company" warranty policy (i.e. products sold between 12/01/06 and 3/27/09), DBG will provide special options to the customer for the following products: Fresh Air, Eagle, EcoBox, Classic, Laundry Pure. Each of those units will be eligible for (a) a complete repair OR (b) a complete reconditioning including consumable items and a limited warranty, both at attractive, special pricing.
The full details of these programs will be posted in a separate announcement in the dealer website.
A. Prior Warranty claims have been very expensive, too expensive in fact. So EcoQuest International will be making some changes, including giving customers the chance to repair and replace units at very attractive prices. However, effective 12/1/09, DBG will no longer honor the warranty claims of the "old company" (i.e. Products that were sold prior to 3/28/09). Again, EcoQuest has have some creative and fair solutions for customers as described in (c) below.
B. DBG will continue to honor the warranty claims of products sold on or after 3/28/09. However, there will likely be some changes to warranty coverage for products sold in 2010. Those changes will be announced sometime in the next few weeks.
C. Beginning 12/1/09, for products sold prior to 3/28/09 that are still under the "old company" warranty policy (i.e. products sold between 12/01/06 and 3/27/09), DBG will provide special options to the customer for the following products: Fresh Air, Eagle, EcoBox, Classic, Laundry Pure. Each of those units will be eligible for (a) a complete repair OR (b) a complete reconditioning including consumable items and a limited warranty, both at attractive, special pricing.
The full details of these programs will be posted in a separate announcement in the dealer website.
